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Packet Loss (Resolved)

Affecting Other - Los Angeles Data Center | Priority - High

We are seeing excessive packet loss in the LosAngeles data center. We're working with the Data Center and network providers to resolve. Date - 11/09/2015 18:44 - 11/09/2015 19:23
Last Updated - 11/09/2015 18:46


ShellShock LiteSpeed issue (Resolved)

Affecting Server - Sabre | Priority - Critical

The new LiteSpeed upgrade has failed and taken down all litespeed processes. We working to restart and have opened a case with Litspeed.

We apologize for the inconvenience and are working to resole this critical issue ASAP.
Date - 09/26/2014 10:40 - 10/26/2014 01:44
Last Updated - 09/26/2014 10:44


OpenSSL Heartbleed Exploit (Resolved)

Affecting Other - Heartbleed Exploit | Priority - Critical

Yesterday news about a remote OpenSSL bug was disclosed on http://heartbleed.com/ which detailed out an exploit in the OpenSSL system library that handles HTTPS connections on your server. This bug impacts CentOS 6.x servers and any server with Litespeed prior to 4.2.9. A fix was issued by the CentOS maintainers which patched this issue last night. Litespeed has also patched this with version 4.2.9. All CentOS 6 servers that do not have any added third party yum repositories, along with cPanel/WHM updates turned on, should have auto updated over the course of last night and this morning. We have also pushed the Litespeed upgrade to all affected customers. This means that your server should already be patched with the fix that prevents this issue moving forward. Our support team has worked hard to ensure that all CentOS 6 servers have been updated with this patch.

Date - 04/09/2014 09:24 - 05/09/2014 11:21
Last Updated - 04/09/2014 09:26


Sabre User impacted (Resolved)

Affecting Server - Sabre | Priority - Critical

For those on Sabre, the shared ip was ddosed this morning.
We're separating out the sites smaller groups to determine the target and will have everything back on line shortly.
Date - 03/01/2013 09:39 - 03/26/2013 23:24
Last Updated - 03/01/2013 09:43


Raptor Service outage (Resolved)

Affecting Server - Raptor | Priority - Critical

Raptor experience difficulty with a cloudflare plugin and we are working to restore service.
Date - 12/26/2012 10:50 - 12/26/2012 11:45
Last Updated - 12/26/2012 10:52


ddos/UDP Flood on the shared IP (Resolved)

Affecting Server - server9.urljet.com | Priority - Critical

Server 9 users are undergoing a sizable flood attack against a site on the shared ip...We are seperating those users out to id the site being attacked an will have the server back on line shortly

Date - 09/24/2012 14:51 - 11/22/2012 20:39
Last Updated - 09/24/2012 14:53


Network Carrier Issues (Resolved)

Affecting Other - network Carrier / Data Center | Priority - High

GSI has reported that an issue on a provider outside their network is causing intermittent network issues between the internet and GSI's core. Engineers are investigating the issue and will remove the carrier affecting service. Currently it is believed that Cogent is experiencing service issues.

If the issue continues, measures will be taken to re-route traffic to the remaining providers.


We will update this information as soon as additional news is availble.

Date - 01/26/2011 14:32 - 01/27/2011 12:21
Last Updated - 01/26/2011 14:33


EAGLEONE.URLJET.COM BACKUP SYSTEM TESTING (Resolved)

Affecting Server - eagle.urljet.com | Priority - Critical

We apologize for the inconvenience the R1 backup system is being tested so we can bring the backup system online.

Testing Period: 2:45PM - 4:45PM CST (-6GMT).

YOU WILL NOT BE DOWN THE ENTIRE PERIOD ONLY BRIEF PERIODS OF SLOW PAGE LOADS AND TIME-OUTS.

We believe the issue has been found but testing in a live environment is required.

The OS kernal is being updated as well.

Thank you for your patience.

Todd Reagor

Date - 02/19/2010 14:43 - 02/25/2010 07:57
Last Updated - 02/19/2010 15:09


VPS Node 700-745 kernel-level bug identified (Resolved)

Affecting Other - VPS Node 700-745 kernel-level bug identified by Virutozzo | Priority - Critical

THIS HAS BEEN COMPLETED

The recent outages experienced with one of our virtuozzo hardware nodes was due to a kernel-level bug identified by Virutozzo. This issue can be resolved by applying the latest code release Parallels has provided. This bug has been identified and noted to cause hanging on the hardware node. It should be noted that no hardware or network issues were present at the time of these software failures.

The error message that was identified on the hardware node:
Feb 4 06:32:19 virtuozzo kernel: Route hash chain too long!
Feb 4 06:32:19 virtuozzo kernel: Adjust your secret_interval!
Feb 5 06:51:29 virtuozzo kernel: Route hash chain too long!
Feb 5 06:51:29 virtuozzo kernel: Adjust your secret_interval!

Core Update Release: http://kb.parallels.com/7986

An emergency maintenance window has been scheduled to address this critical bug identified by Parallels (the creators of Virutozzo)

FRIDAY FEB 5TH 10PM CST (-6GMT) YOU WILL EXPERIENCE ABOUT 30-40 MINUTES OF DOWN-TIME WHILE THE HARDWARE NODE IS REBOOTED AND THE PATCH APPLIED.

We regret the inconvienence caused, and hope this resolves future issues.

Todd Reagor

Date - 02/05/2010 07:04 - 02/19/2010 07:56
Last Updated - 02/06/2010 00:09



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