The answer mainly depends on where you are hosted and what level of access you have to the database and server. If you are hosted with us yes most certainly we can fix your forum.
Working on hacked forums is NOT included as part of your hosting package. Since we have no direct control over what hacks/plugins you install, vbulletin coding vulnerabilities, whom you give out passwords to, or how secure your own computer is that can transfer malicous code during FTP transfers we obviously cannot be responsible for correcting your site every time it gets hacked. Often fixing an infected forum involves opening hundreds of files one by one and inspecting it to remove the infected code. As you can imagine this takes large amounts of time from skilled experts to complete.
We do have extensive experience with fixing hacked systems and have experts on hand to resolve issues, if you wish to order programming services. The fastest method is to open a support ticket with your forum admin login, FTP info, and control panel link and login details. We will review the ticket and provide a quote to get your system back online.
Programming services are $95 per hour with a 2 hour minimum.
Programming projects are completed in the order they are received. If your forum is completely down and un-usable we will make every effort to accommodate an EMERGENCY request with a $150 non-refundable rush fee.
Here's some things you can do to increase the level of security for your forums:
- Always upgrade to the latest stable version.
- Do not install any unofficial hacks or plugins as they are not written or reviewed by our developers.
- Password protect your Administrator and Moderator Control Panels directories as well as the install and includes directories using .htaccess/.htpassword
- Make sure the tools.php (vB3) file is NOWHERE on your website.
- Remove the ImpEx files if you had used this import system.
- If you have phpMyAdmin make sure it's password protected.
- If you suspect a hacking attempt, change the login password for your web account.
- Make sure all the Admin and Mod passwords are secure. Change them if you have any doubts. And use hard to guess passwords.
- NEVER allow HTML in posts, PMs or in sigs.
- Make absolutely sure there are no viruses, trojans or keylogger spyware on your PC. Any of these could steal your password and other personal info.
- Do NOT upload the directory called do_not_upload/
- Use a different password for each forum you sign up with. Use a different password for your forum as you do for the .htaccess directory password.
- Update the config.php file and set yourself as undeletable user so they can't touch your admin account.
- Do Not Upload config.php.new when upgrading your forums.